Refund policy

Our Goods. Our Word.

We make things worth keeping. If something arrives wrong or damaged, we'll fix it — no runaround, no fine print ecosystem to navigate.

We offer refunds for items sent incorrectly and for anything that arrives damaged or defective. Just reach out within 30 days of your order and we'll make it right.

To get the ball rolling, email us at Support@RootandRaise.shop with your order number and a quick description of what happened. We're real people. We'll respond like it.

This policy may be updated from time to time. If you ever need the current version, just ask.

One more thing: Your gear will last longer if you follow the care instructions included with your order. Treat it like your milkweed — a little attention goes a long way.

Policy Updates

This Refund Policy may be updated at any time without notice. For the most current version, please contact us at Support@RootandRaise.shop.